Company Description

Join our Housekeeping team at Novotel Sunshine Coast where relaxed coastal charm meets a vibrant and welcoming atmosphere.

Set amongst beautiful waterfront surrounds, our resort offers more than 370 contemporary guest rooms, a sparkling pool and an activity-filled lagoon. Complementing the resort, our world-class Convention Centre hosts up to 1,500 delegates and delivers major national and international events throughout the year — ensuring every day brings something new.

As part of the globally recognised Accor Group, you’ll become part of a team that takes pride in presentation, values collaboration and is dedicated to delivering exceptional guest experiences. If you enjoy creating fresh, inviting spaces and thrive in a supportive, energetic environment, this is a fantastic opportunity to build your career in hospitality.

Job Description

As a Houseperson, you play a vital support role within our Housekeeping team, helping to ensure the smooth operation of the department and the presentation of our hotel. Your attention to detail and proactive approach contribute to creating a clean, organised and welcoming environment for our guests.

This is a hands-on, physically active role suited to someone who enjoys variety, teamwork and staying busy throughout their shift.

Your key responsibilities will include:

• Supporting Room Attendants by distributing linen, amenities and housekeeping supplies throughout the property
• Assisting with servicing guest rooms as required, including handling service requests and room refresh tasks
• Maintaining cleanliness and organisation of public areas, service areas and back-of-house spaces
• Assisting with the movement of linen trolleys, waste removal and general manual handling duties
• Responding promptly to guest requests and delivering items to rooms in a professional manner
• Reporting maintenance issues or safety concerns to ensure a safe and well-presented environment
• Working closely with the Housekeeping team to help deliver a seamless guest experience

Qualifications

We are seeking team members who take pride in their work, enjoy being part of a supportive team and are motivated to contribute to a well-presented and smoothly operating resort environment.

The ideal candidate will:

• Bring a positive, friendly and team-focused attitude
• Be physically fit and capable of performing manual handling tasks
• Be confident working both independently and as part of a team
• Demonstrate strong attention to detail and a proactive, can-do approach
• Be reliable, flexible and available to work across a seven-day roster, including weekends and public holidays

Additional Information

Why work for Accor?

Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless.

Benefits Your Way

• Access to global accommodation and F&B discounts
• #LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.
• Recognition of service anniversaries and Accor Tenure Milestones.

Our Commitment to Diversity & Inclusion.

• We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.