Position Overview
The Front of House role at Frangipani Skin & Medi Spa is the first and last point of contact for our clients and is essential to delivering a seamless, professional, and welcoming experience. This role sets the tone for the clinic and ensures every guest feels calm, cared for, and confident from arrival to departure.

Candidates must have a minimum of 3 years reception experience to be considered for this position.

Front of House team members represent the Frangipani brand at all times, balancing warmth and discretion with efficiency and attention to detail.

This casual position requires availability for weekdays only.

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Key Responsibilities

Client Experience

• Welcome all clients promptly, warmly, and professionally upon arrival
• Maintain a calm, organised, and refined reception environment
• Ensure clients feel acknowledged, comfortable, and informed at all times
• Manage client flow between reception and treatment rooms smoothly

Bookings & Administration

• Manage appointments, confirmations, re-bookings, and waitlists accurately
• Process payments, gift vouchers, memberships, and packages
• Handle phone and online enquiries with confidence and product knowledge
• Maintain accurate client records and notes in the booking system
• Experience with spa or clinic booking systems is essential for this role.

Retail & Re-booking

• Support therapists by reinforcing treatment plans and re-booking recommendations
• Confidently discuss skincare products, promotions, and memberships
• Assist clients with product selection and aftercare information
• Meet reception KPIs relating to re-booking, retail support, and client retention

Clinic Presentation

• Keep reception, retail displays, and waiting areas immaculate at all times
• Ensure marketing materials, price lists, and signage are current and well presented
• Monitor stock levels at reception and communicate needs to management

Professional Standards

• Maintain strict client confidentiality and privacy
• Communicate respectfully and professionally with clients and team members
• Follow all clinic policies, procedures, and brand guidelines
• Keep personal conversations, phone use, and distractions away from client areas