Company Description

BETTER BEGINS HERE

Crown Resorts is a great place to visit, and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change – for the better. Here, you will be part of the team, empowered to explore more, experience more, and supported by your leader to grow and develop.

We are currently seeking motivated and service-oriented individuals to join the busy Crown Spa Reception team. As a Part-Time Receptionist, you’ll be the first point of contact for our guests and clients and will be key to ensuring that they receive the highest level of service throughout their experience. You’ll warmly welcome and greet the Spa, Pool & Gym visitors, promptly answering questions and responding to any inquiries they may have, whilst also providing expert knowledge about the property, all amenities and product offerings.

Some of the key responsibilities will include:

• Providing exceptional customer service to all guests – from the minute they arrive to the time they depart
• Assisting with bookings, check-in & check-outs, inquiries and special requests (in person, via email and over the phone)
• Various administrative duties such as processing and amending reservations, handling phone calls, and maintaining accurate client and guest records
• Addressing any guests’ enquiries effectively and professionally
• Working with the wider Crown Sydney Operations teams

What you will bring

• Strong administration skills and experience working within a premium or luxury environment
• Experience within a Spa, Beauty or Medical services role is highly regarded
• Ability to multi-task in a fast-paced environment, without compromising on detail
• A passion for wellness, hospitality, and delivering exceptional guest experiences
• Competency using Microsoft Office suite (Outlook, Excel, Teams)
• Flexible availability across a 7-day rotational roster, including shifts until up to 9 pm
• Exceptional communication skills with a passion for building rapport and genuine relationships

What we offer

• Opportunity to work in Sydney’s most luxurious property with an award-winning team
• Excellent team and supportive leadership
• Uniforms provided and laundered free for every shift
• Complimentary meals at our on-site staff restaurant (hot meals, salad + sandwich bar, fruit, pastries etc)
• Generous discounts across all Crown hotels and restaurants Australia wide
• Access to discounts with our various corporate partners across travel, insurance, heath & wellbeing, fashion, banking & finance, technology, parking

Additional Information

What you can expect from us

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you

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