About the Role

The ideal candidate should have a strong retail sales and customer service focus, with empathy, compassion and a drive to deliver the best outcome.

Some of the tasks the successful candidate will be responsible for are:

• Taking customer’s enquiries in store and over the phone.
• Investigating and helping customers problem solve therapy issues.
• Provide set-up, on-going support and equipment to ensure therapy is maintained to a high standard.
• Fit the customer for a mask and help recommend the most appropriate mask based on training provided.
• Provide customers with advice in the safe and effective use of their medical equipment.
• Sale of new or additional services over the phone, with follow-up on trials and testing results to ensure sales conversion.
• Keep good condition of the retail premises and displays.
• Responsible for handling of payments, balancing of float and banking.
• Accountable for both trial and sales stock – Manage the stock levels and re-order stock as required.

To succeed in this role, you will have the following:

• Previous experience in a busy retail or customer service role.
• Provide a caring and outstanding reception duties to our customers
• Ability to maintain compassion and remain calm under pressure.
• A strong customer service that is always looking for the best outcome for the individual.
• Strong and adaptable communication skills are a must.
• An active listener with the ability to find solutions to customer concerns and issues.
• Healthcare retail experience is preferred, however not necessary as we will provide all the training required. If you’re someone who is reliable, honest, has a strong work ethic and are up for a new challenge, this is the role for you!

What’s in it for you:

• Training is provided – we look for a great attitude and someone eager to learn.
• Job satisfaction – you will come to work each day knowing you are making a difference.
• Benefits – as part of a global company we provide benefits such as an employee assistance counselling line to support our team’s mental fitness.

More info