Who we are
At YHA Australia, we’re a not-for-profit, membership-based social enterprise providing affordable, quality accommodation with purpose.

We’re committed to creating a more open and welcoming world where connections thrive and experiences matter. We believe travel should do more than move you from place to place—it should inspire you to think differently, live boldly, and protect the world you’re exploring.

Our network spans 20 uniquely characterful properties across Australia—from the rooftop views of Sydney Harbour YHA to historic cells at Fremantle Prison, eco-retreats nestled in National Parks, and beachside beauties in Byron Bay and Port Elliot.

YHA Brisbane City is a 380-bed property located in the heart of the city, providing comfortable and affordable accommodation and experiences to groups and independent travellers from around the world. This bright and airy property offers a range of private and co-living rooms, as well as an onsite café, rooftop pool and bar, co-working space, and wellness centre. Our crew of approximately 50 passionate and hardworking team members pride themselves on creating a welcoming and inclusive environment for guests—and for each other.

About the role:
We are seeking a part-time (minimum 15 hours) Front Desk Extraordinaire—a fun and motivated person committed to providing exceptional customer service to our guests. This role involves fostering a friendly and cheerful atmosphere, responding to guest inquiries with knowledgeable local advice and recommendations, managing efficient check-ins and check-outs, and offering vital information to ensure a pleasant stay.

What are we looking for:

• Previous experience in front desk reception, customer service, call centre or similar, ideally from accommodation based environment
• A fun and positive personality with a passion for travel and tourism
• A desire to build a career in hospitality or travel and tourism
• Flexible availability 24/7 roster including night shifts, weekends and public holidays
• Excellent communication skills verbal and written
• Full Australian working rights with no restrictions is ideal

Our Values

Our values are at the heart of our organisation and the foundation of our culture. They guide our decisions and actions:

• Work together – We open doors for each other as well as our guests.
• Give our best – We bring our best selves every day we come to work.
• Put our guests first – We know great hosts make great holidays.
• Think differently – We see problems as opportunities.
• Have fun – We celebrate and enjoy being together.

What’s in it for You?

• Travel Perks: Free stays across our network, because we love travel as much as our members do!
• Team Adventures: Opportunities to visit other locations for team building and training.
• Discounts: Access to benefits at various stores and across the YHA network.
• Growth: Professional development and career opportunities throughout YHA.
• Cultural Flexibility: Swap standard public holidays for ones that have personal meaning.
• Wellbeing Support: For you and your immediate family through our Employee Assistance Program.
• Referral Program: Know someone great? We reward successful candidate referrals.

Ready to help make the world a more connected place?
Submit your resume and a cover letter telling us why you’re perfect for this role!

More info