The Swatch Group is an international group active in the design, manufacture and sale of finished watches, jewellery, watch movements and components. It is the world’s largest watchmaking group and supplies nearly all the components required for the watches sold by its 16 individual brands, including Breguet, Blancpain, OMEGA, Rado, Longines, Tissot, Mido, Swatch and Flik Flak.  Swatch Group employs more than 31,000 people worldwide.

The Role

We have an exciting part-time opportunity for an experienced Receptionist to join our team in Richmond. This role is responsible for interacting with customers (in person at reception, via phone, email, and internal systems) to generate positive encounters using a service-oriented approach. Act as the voice of the organisation, providing excellent service to customers in a timely manner. We look forward to working with someone who is passionate about providing a high quality of customer service, has excellent communication skills, and possess demonstrated experience dealing with difficult customers.

This role is on site in our Richmond Head Office Monday – Friday 10am – 2pm.

Key Responsibilities

• Greet visitors, determine the purpose of their visit, and direct them appropriately
• Operate the telephone switchboard to receive and forward calls
• Ensure all calls are answered in accordance with company standards
• Generate order or repair documentation and ensure it is matched with jobs prior to dispatch
• Receive payments and issue receipts for services rendered
• Calculate and provide price or rate quotations for products or services
• File documentation and maintain accurate records
• Create repair orders in line with company guidelines
• Interpret spare parts requirements and prepare cost estimates
• Handle watches in accordance with company handling standards
• Provide indirect support with customer escalations
• Adhere to OH&S policies and proactively report any concerns
• Maintain high standards of professionalism, personal presentation, and customer service

Skills & Experience

• Strong communication skills (written and verbal)
• Accurate data entry skills
• Excellent telephone etiquette
• Problem solving skills
• Excellent presentation
• Decisive, firm, courteous, customer oriented
• Proficient in basic computer knowledge & Microsoft Office
• Experience with SAP/similar ERP system
• Technical knowledge in the watch making industry advantageous

How to Apply

Click APPLY to submit your application.

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