About Us

 The G’day Group comprises three leading Australian tourism brands in Discovery Parks, G’day Parks and loyalty program G’day Rewards. Employing more than 2,500 people Australia-wide, G’day Group has a truly national footprint of over 300 holiday parks, including 95 fully owned and operated parks and Resorts. The largest park network in the country, we’re about authentic Australian holiday experiences and inviting all Aussies to say g’day to more of Australia.

We’re on a journey of growth and evolution to reshape the industry, offering the best customer experience underpinned by the best technology. Each year, we showcase the true Australia to millions of guests and we are the co-custodians of some of the country’s most treasured places; a privilege we don’t take lightly. With eyes on domestic and regional tourism like never before, we are building a passionate, adaptable, high-performance team to create holiday memories that put a smile in every g’day.

The Role

Looking for a role where no two days are the same? As the face of our Support Office, you’ll play a key part in creating a warm, professional first impression for our guests and team members. Reporting directly to the Employee Experience Manager, this role blends Reception duties with customer service across Discovery Parks’ Support Office.

This is a diverse opportunity for someone who loves being at the heart of the action—balancing organisation, communication, and problem-solving while keeping the office running smoothly.

We’re seeking an energetic team player who thrives on connecting with people, can juggle competing priorities with ease, and enjoys making a real difference every day.

What you’ll bring to the role:

• A natural people-person with strong interpersonal skills and confident communication
• Intermediate to advanced Microsoft Office skills
• The ability to work independently and collaboratively in a busy environment
• Sharp attention to detail and a knack for streamlining processes
• Initiative, curiosity, and a drive to continually improve the way we work

If you’re passionate, proactive, and ready to bring positivity and efficiency to a fast-paced team, we’d love to hear from you. Join us at Discovery Parks and be part of a supportive culture where your contribution really matters.

 Benefits

• Health and Wellbeing – Flexible and hybrid working arrangements / Employee Assistance Program / Discounted private health cover / BeWell Training Program / Weekly yoga and walking group / Free annual flu vaccinations
• Paid Leave Benefits – Parental leave / Volunteer leave / Study leave
• Professional Development – Leadership programs / Support of external training courses / Reimbursement of professional association memberships
• Employee Savings – Discounted accommodation and experience rates / Salary packaging / Discovery partner discounts/ Free G’day Rewards membership / Loyalty recognition benefits

Our ESG statement

The G’day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making. Our five-year ESG strategy is evolving to ensure we are committed to fostering a safe, respectful and inclusive workplace, giving back to the communities we operate in, and protecting our environment.

Conditions of Employment

Prior to an offer of employment being made, candidates must provide authority for a Federal Police Clearance to disclose any criminal offences or charges.

More info