Benefits

• Flexible hours to support your life outside of work.
• An emotionally healthy workplace promotes your well-being.
• A warm and social work environment where laughter is welcomed.
• Diagonally across from South Melbourne Market in the heart of South Melbourne. A foodie heaven!
• High-end IT systems and super-fast internet maximise efficiency. Staff training and finely tuned processes eliminate much of the guesswork in your day.
• Dedicated staff-only areas, including a private bathroom, bike racks, lockers, and a sunny kitchen with a coffee machine. This all adds a nice touch to coming to work.
• Plenty of public transport options – just a quick tram ride from the city.

Job Overview

Reporting to the Office Manager, you’ll be a customer service professional who takes pride in your work and has a superhero-level empathy for patients.

You’ll work alongside some of the loveliest people, including a team of six other front desk staff, 16 GPs, two nurses, an Office Manager, and a Practice Manager.

If you can handle busy situations with a smile and the patience of a saint, we’d love to hear from you.

Key Responsibilities

• Provide an OUTSTANDING level of service—you’ll play a vital role in helping every patient seamlessly access first-class healthcare.
• Greet patients, schedule appointments, and maintain records and accounts as required.
• Use your exceptional phone manner to handle and direct all inbound calls and process patient requests.
• Process payments.
• Obtain medical reports and records from external practices and businesses as required.
• Handle incoming and preparation of outgoing emails, faxes, and post.
• Maintain the appearance of the clinic.

Essential Skills and Attributes

• Previous experience in a medical reception, administration, or customer service role.
• Experience using Best Practice software or similar medical software, and ideally HotDoc.
• IT proficiency with Windows-based software such as Word and Excel.
• Excellent interpersonal and communication skills (both written and verbal).
• An ability to work productively within a team environment but also be able to work independently.
• You’re able to communicate with a diverse range of people.
• Prioritisation and organisational skills.
• A willingness to learn new skills on the job.
• An understanding of medical terminology is desirable.
• Multitasking skills.
• An appreciation of diversity and inclusiveness.

To be considered for the position, you must:

• Hold a current Working with Children Check.
• Have some customer service experience.
• Have a recent National Police Check or be willing to apply for one.
• Be an Australian citizen or permanent resident or a New Zealand citizen.

Click the APPLY button for the opportunity to join the team!

Please note: We’ll only consider applications that include a cover letter & CV. We’ll only contact shortlisted applicants.

** WE WON’T RESPOND TO RECRUITMENT AGENCY ENQUIRIES**

More info