MacArthur Chambers Apartments Hotel is located at the corner of Edward Street and Queen Street, in the vibrant heart of Brisbane CBD. We are looking to recruit a bright energetic person to join our Front Office Team. This is a Front Office Customer Service position. The Successful applicant will be a team player but have proven experience in working alone and unsupervised. You will need to be available to work a mixture of shifts including Morning/ Evening, Weekends/Public holidays.
The successful candidate will need to demonstrate excellent presentation and high levels of professionalism at all times. You will need to be customer focused and have the ability to liaise well with people to ensure guest satisfaction.
The successful candidate’s role;
All duties associated with the day-to-day running of a busy front desk, ensuring that hotel policies and procedures are adhered to.
- Check-in and check-out of holiday guests
- Maintaining guest accounts, cash handling & daily banking
- Handling inquiries and bookings
- Answering phone, and email inquiries
- Perform general admin duties as required
- Maintain strict security procedures to ensure guest confidentiality and safety
To be successful in this role, you MUST have:
- Excellent phone manners and customer service skills
- Excellent computer skills & typing speed
- Excellent organizational, time management, and attention to detail required
- A team focus with the ability to work autonomously
- Be extremely professional and have a positive attitude
- An eye for detail to ensure all paperwork is done correctly
- Well presented for the front office environment
- The ability to think on your feet and solve problems when they arise
- Previous experience in a busy front office
- Ability to use channel manager programs
- Experience with Hirum is preferred but not essential.
- The ability to start immediately and the flexibility to work shifts and weekends
The Benefits that we would offer:
- Great Brisbane CBD location and friendly work environment
- Opportunity to cement a long-term career within the company with the possibility to promote to a permanent full-time position depending on the performance
To apply, please email your resume to Ashley at gm@macarthurchambers.com.au