The Reef Hotel Casino is currently seeking a person with recent experience, who excels in customer service to join our friendly Front Office team as an Allrounder.

This role will be responsible for guest registration and departure, assist with baggage, room assignments, switchboard and parking of vehicles ensuring the guest is provided with a memorable experience.

Criteria

• Recent experience in a Front Office reservations role in a 4-5 star hotel.
• Working knowledge of hotel / front Office procedures & policies concerning reservations, room assignments, restaurant and room charges as well as credit requirements, tour bookings and Concierge skills.
• Enthusiastic and cheerful welcoming demeanour with a team player attitude.
• Current “A” class Queensland drivers licence and Queensland Responsible Service of Alcohol Certificate.
• Operate the switchboard and effectively transfer calls to relevant area.
• Fantastic organisation and time management skills as well as an eye for detail.
• Comfortable with initiating conversation and promoting the Complex facilities and services and places of interest, shopping areas etc.
• Computer literate & competent in the use of office equipment PABX and  Opera.
• Outstanding guest relations skill, with the ability to communicate with all cultures.
• Confident in handling guest complaints establishing a sincere, tactful approach.
• Able to work varying shifts including weekends, day, afternoon and evening shifts.
• Display a high standard of personal presentation.

All Front Office applicants are required to possess a current Queensland Responsible Service of Alcohol Attainment Certificate and a current class A driver’s licence.

Employment includes

The successful applicant will be provided with a competitive salary, a clean safe multicultural and people friendly working environment. Staff benefits include in house training and career development, supplied uniforms, shower facilities, staff lounges, accommodation and food & beverage discounts for you, your family and friends.

The Reef Hotel Casino is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, race, physical ability, age, sexual orientation, religion or belief, and family responsibilities.

The Reef Hotel Casino does not accept unsolicited resumes from recruitment agencies or search firms.