We’re reimagining the way Australians live, work, and play. We own and manage some of the most recognisable and loved retail destinations across Australia.
We’re evolving our portfolio into destinations that offer a broad selection of retail, residential, and office spaces. Through our diverse portfolio, data-led decision-making, and nationwide development pipeline, we do things differently. We are Vicinity.

Role purpose

The Car Park Attendant is responsible for efficiently managing the shopping centre’s parking facilities, ensuring smooth operations, safety, cleanliness, and excellent customer service. This role plays a key part in maintaining the presentation and functionality of the car park, supporting both customer satisfaction and the financial performance of the parking space. It involves independent work within a 24/7 environment and upholds the Vicinity brand through positive interactions with customers, retailers, and stakeholders.

Key Accountabilities

• Customer Service:
  • Manage and resolve customer enquiries and issues (e.g., bookings, validations, rates, safety).
  • Record and escalate complaints or issues to the Car Park Management team.
• Car Park Operations:
  • Conduct regular hourly checks to ensure the car park is clean, safe, and well-presented.
  • Perform maintenance checks and preventative maintenance tasks.
  • Monitor CCTV and car park management systems to identify and resolve issues promptly.
  • Record car park volume data and communicate any issues to the wider team.
  • Attend and manage incidents, completing incident reports as required.
• Car Park Administration:
  • Provide administrative support to the Car Park Management team.
  • Manage intercom and phone duties, stationery, lost property, and filing.
  • Maintain permanent parker records and participate in daily team huddles and meetings.

Key Relationships:

• Car Park Manager
• Car Park Team
• Operations Team
• Centre Management
• Customers & Retailers

Experience & Capabilities:

• Strong customer service background with experience in customer-facing roles.
• Proven ability to handle enquiries, transactions, and feedback professionally.
• Comfortable working independently with minimal supervision.
• Proficient in Microsoft Office with good mechanical and problem-solving skills.
• Strong communication, teamwork, and conflict resolution abilities.
• Demonstrates adaptability, reliability, and a customer-focused attitude.

Core Capabilities:

• Collaboration within asset team environments.
• Strong planning and prioritisation skills.
• Customer-first mindset in decision-making.
• Effective stakeholder relationship management.
• Logical and solution-focused problem-solving.
• Commitment to health, safety, and wellbeing standards.

Why Vicinity?

Our benefits program focuses on creating an awesome place to work in which our people are rewarded and recognised. This includes:

• Internal mentoring program
• Generous Parental Leave

We live and work by our values of Respect, Integrity, Customer Focus, Collaboration and Excellence.  They are the foundation to everything we do and provide us a north star with which we can shape meaningful places where communities connect.

At Vicinity we embrace and celebrate diversity and are committed to creating an inclusive work environment where we attract, retain and develop our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

Our people and our Employee Advocacy Groups (Gender Balance, Cultural Diversity, Disability & Access and Pride & Allies) actively build community and provide allyship within Vicinity. If you’d like to speak to someone to understand what it’s like firsthand to work here, please reach out to our Talent Acquisition team.

We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information in this job advertisement or the application form, and require this in an alternate format, please contact our Talent Acquisition Team. Similarly, if you would like to discuss workplace accessibility, any reasonable adjustments we can make to better support you during the recruitment process, or your potential future role please reach out to our Talent Acquisition team:

Email: talent.acquisition@vicinity.com.au

Phone: +61 3 7001 4000 (request to speak to our Talent Acquisition team)

Note: To be eligible to apply for this position, you must have existing, relevant Australian work rights. At the later stages of the recruitment process the shortlisted candidate/candidates will be required to undergo a Criminal History Background/Police Check as a mandatory part of the process. Additional qualification checks may also be required dependant on role and level